Frequently Asked Questions

Shipping & Returns

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Gift Wrapping

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Shipping and Returns

What Shipping Methods Are Available?

We aim to deliver your order as quickly as possible.

UK Standard Delivery : We use a combination of Royal Mail & Courier services.  You can expect delivery to UK mainland addresses within 5 working days.  We charge a flat rate of £5.95 for Postage and Packaging on all orders.  PLEASE NOTE:   ORDER BY FRIDAY 15TH DECEMBER 2017 FOR  CHRISTMAS DELIVERY

How Long Will It Take To Get My Package

UK Standard Delivery please allow 5 working days.  Working days are Monday through to Friday and do not include Bank Holidays.  PLEASE NOTE:   ORDER BY FRIDAY 15TH DECEMBER 2017 FOR  CHRISTMAS DELIVERY

Who Should I Contact If I Have Any Questions?

Please contact us via our email address at info@thecandlealchemist.co.uk and we will be pleased to answer any questions

Do You Ship Internationally?

At present we do not ship  internationally as standard, however you are most welcome to contact us at info@thecandlealchemist.co.uk if you would like us to ship to a non UK address and we will get back to you as soon as possible with Delivery costs.

How Can I Return A Product?

If you wish to return a product we are happy to accept returns for unused, undamaged items.

Please contact us by email in the first instance at info@thecandlealchemist.co.uk

  1. We will issue a full refund of the item cost once received and inspected.
  2. Refunds are issued within 10 working days  electronically using the Pay Pal system.
  3. Postage & Packing charges for items shipped are non refundable.

Payment Options

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